Returns
All our shipments are inspected carefully before dispatch. If you receive a product in the below-mentioned state, kindly notify us within 30 days.
30 DAY RETURN POLICY: ACCEPTABLE REASONS FOR RETURNS:
- You can return your product within 30 days of delivery if the product is Damaged, Leaking, Tampered, Broken Product or Package
- Wrong Product Delivered
- Product Post Expiration Date
- Incomplete Order / Missing Products
UNACCEPTABLE REASON FOR RETURN:
- Opened / Used / Altered products.
- Original Packaging (cartons, labels, etc.) Missing.
- The Return/ Replacement request is generated after 4 days from the date of delivery.
- The Damaged/ Missing product is reported after 4 days from the date of delivery.
- The product being returned for any other reason apart from manufacturing defect
IN AN ACCEPTABLE REASON FOR RETURN:
- You will need to notify us within 30 days of receiving your product. Kindly ensure to email us images as proof at info@arainafabs.com
- We will investigate and review your return request within 24 working hours.
- If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly.
- In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
- Please note that replacement will depend upon stock availability.
Refunds
REFUNDS WILL NOT BE ISSUED IF:
- The product returned by you is noticeably damaged and/or tampered with by you.
- The shipping address you entered while placing an order is incorrect.
- You have consumed part of the product and then decided to return it.
- If you do not comply with the returns policy stated above.
REFUNDS MAY BE ISSUED UNDER THE FOLLOWING CIRCUMSTANCES:
- The product ordered by you is not in stock with us.*
- The shipping address is not serviceable by us.*
- If you comply with the returns policy stated above
- The product returned by you is found to be in good condition and is not tampered with.
- You have paid twice for a single order from the same email address.
